Bakso108 Privacy Policy — Your Personal Data Protection

bakso108 ("we", "our platform") greatly values the trust you place in us when you choose to use our services. This Privacy Policy is designed to give you a clear and comprehensive overview of how we handle your personal information — from the moment you register an account to every gaming session you enjoy.

This policy applies to all users of the platform bakso108 who access our services through the official website, mobile app, or any digital channel we operate. This covers all activities from account registration, depositing and withdrawing funds, and use of games, through to interactions with our customer support team.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related legislation. If you disagree with any part of this Privacy Policy, please discontinue use of our platform.

We collect various types of information to enable us to provide a smooth, secure, and satisfying service. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. This data minimisation principle ensures we do not gather excessive or irrelevant information beyond the services we offer.

Every piece of information we collect has a clear and legitimate purpose. bakso108 use your personal data for the following purposes:

• Account Management: Create, verify, and maintain your account including the KYC process required by regulators.
• Transaction Processing: Process all deposits, withdrawals, and other financial activities related to your account promptly and securely.
• Platform Security: Detect and prevent fraud, money laundering, unauthorised access, and any suspicious activity that could compromise the security of your account.
• Customer Support: Provide effective technical assistance and support whenever you need help.
• Regulatory Compliance: Fulfil reporting and compliance obligations set by the relevant authorities.
• Service Improvement: Analyse usage patterns to improve the user experience and introduce better new features.
• Marketing Communications: Send information about promotions, bonuses, and the latest offers — only if you have given your consent to receive them.

We will not use your data for any purpose other than those stated above without first obtaining your consent.

bakso108 does not sell or lease your personal data to third parties. However, there are limited situations where we may need to share your information with certain parties:

• Payment Service Providers: Financial information required to process transactions is shared with licensed payment providers we engage, subject to strict confidentiality agreements.
• Game Providers: Minimum technical data required to deliver a smooth gaming experience to our game software providers.
• Identity Verification: KYC information is shared with trusted identity verification service providers to ensure the validity of your account.
• Legal Requirements: We will disclose information when required by court order, regulatory directive, or valid legal obligation.
• Rights Protection: In cases of fraud or serious breaches of platform terms, we reserve the right to disclose the necessary information to protect our legal rights and those of other users.

Platform bakso108 use cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can improve the overall user experience.
• Functional Cookies: Save your preferences such as language, display settings, and login information for ease of use.
• Analytics Cookies: Used to analyze platform traffic and usage patterns in aggregate and anonymized form.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the platform.

The security of your personal data is our highest priority bakso108. We implement multiple layers of protection to ensure your information remains secure at all times:

• SSL/TLS Encryption: All data communications between our platform and your device are encrypted using TLS 1.3 protocol with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available for all accounts to add an extra layer of protection against unauthorised access.
• Continuous Monitoring: Our security monitoring system operates 24 hours a day, 7 days a week to detect any suspicious activity.
• Internal Access Controls: Only staff with legitimate operational needs are permitted to access user personal data, and all such access is logged and audited.
• Regular Security Audits: We conduct regular penetration tests and security audits to identify and address any vulnerabilities.
• Data Backup: Your data is regularly backed up to a separate secure location to ensure service continuity.

While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. We therefore also encourage you to take personal protective measures, such as using a strong password and not sharing your login credentials.

Under the Personal Data Protection Act 2010 (PDPA) and internal policies of bakso108, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our customer support team bakso108 via our 24/7 live chat or official email. We will process your request within 30 calendar days from the date of receipt.

bakso108 retain your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. The following are our general data retention guidelines:

• Active Account Data: Retained for as long as your account is active and in use.
• Transaction & Financial Data: Retained for a minimum of seven (7) years after the transaction is made, in accordance with applicable financial and tax laws in Malaysia.
• KYC Records: Retained for a minimum of five (5) years after the business relationship ends, as required by anti-money laundering laws.
• Communication Logs: Retained for two (2) years for dispute resolution and service improvement purposes.
• Technical Data: Security logs are retained for twelve (12) months for security monitoring and incident investigation purposes.

Once the defined retention period expires and no other legal obligation requires continued storage, your data will be securely deleted or anonymised.

Platform bakso108 may contain links to third-party websites or services operated by our game providers or partners. This Privacy Policy applies only to the bakso108 platform and does not cover the privacy practices of those third-party websites or services.

We have no control over the content or privacy practices of those third-party websites and are not responsible for how they handle your data. We encourage you to read the privacy policy of each website you visit independently.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by bakso108, we are always ready to assist you.

You may contact our privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the platform bakso108 — the fastest way to get an immediate response.
• Email: Send your privacy enquiry to our support team at the official email address listed in the footer of this website.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and data security.

For more information about your rights and responsibilities as a platform user, please also refer to Terms and Conditions and the Responsible Gaming us.